Responsible Gaming

Only individuals aged 21 and older who are of full legal capacity may access Cosmobet. Account registration and participation in any games require age verification.

Players located in temporarily occupied territories of Ukraine or in jurisdictions where gambling is prohibited or restricted are not permitted to use the platform. Access via VPN or proxy is strictly forbidden and will result in account suspension.

Cosmobet requires all verified players to set spending and time limits before participating in games. These limits are a condition of platform access and apply to all account holders.

Limits apply daily, weekly, and monthly. A mandatory break of at least 15 minutes is enforced after two consecutive hours of play.

• Daily spending limit: set your own amount
• Weekly spending limit: set your own amount
• Monthly spending limit: set your own amount
• Daily play time limit: up to 6 hours per day
• Weekly play time limit: up to 21 hours per week
• Monthly play time limit: up to 100 hours per month
• Mandatory 15-minute break after 2 hours of continuous play

Players may request self-exclusion through the account settings or by contacting customer support. Self-exclusion prevents access to the account for a set period and is entered into Ukraine's national registry of restricted individuals.

Self-exclusion periods range from 6 months to 3 years and cannot be revoked during the exclusion term. Temporary account blocks are also available through customer support.

• Self-exclusion period: 6 months to 3 years minimum
• Periods cannot be shortened or cancelled once set
• Registered in Ukraine's national registry for restricted access
• Temporary account suspension available through support
• All limits and restrictions reset after exclusion period ends

Account verification is mandatory before any financial transaction. Cosmobet uses multiple identity verification methods including BankID and the Diya government service to confirm player identity and age.

Enhanced verification checks verify current address and source of funds for additional security and compliance with anti-money laundering regulations.

• Verification required before first deposit or game participation
• Methods: electronic signature, BankID, Diya service, passport or ID card upload
• Selfie with identification document required
• Payment card photo and selfie with card verification
• Address verification available for enhanced checks
• Source of funds documentation when requested

Cosmobet's customer support team is available daily from 08:00 to 00:00 to discuss account controls, limits, or concerns about responsible gaming.

• Rehabilitation Centre SHANS
• Medical Centre Medlux+
• Peter and Paul Private Psychiatric Addiction Clinic
• European Institute of Addiction ADOMED
• Centre for Responsible Gaming (Life Space)

If a withdrawal request is made before meeting the 100% turnover requirement from your deposit, a penalty of up to 10% of the withdrawal amount applies. Any unused bonuses on your account are automatically forfeited when a withdrawal request is submitted.