Cosmobet Customer Support

Prepare your account details, a clear description of the issue, and relevant screenshots or transaction references. This helps the support team respond more efficiently.

• Have your registered email address or phone number ready for identity confirmation.
• Note the date and time of any transaction or error message you want to discuss.
• If reporting a technical problem, mention your browser or device type and any error codes displayed.

Cosmobet operates under a Ukrainian licence requiring mandatory spending and time limits. After verification, players must set daily, weekly, and monthly spending caps, as well as time limits (up to 6 hours per day, 21 hours per week, 100 hours per month). A mandatory 15-minute break is enforced after two hours of continuous play.

• Temporary account blocking: request through support or your account settings if available.
• Self-exclusion: submit a formal request for a period of 6 months to 3 years; your details will be entered into the national exclusion register and the request cannot be withdrawn.
• Responsible gambling organisations: Rehabilitation Centre SHANS, Medical Centre Medliuks+, Private Psychiatric Addiction Clinic of Peter and Paul, European Institute of Addiction ADOMED, and Centre for Responsible Gaming (Life Space).

If you need to access your account settings, start at the login page and navigate to your profile after signing in.

For questions about offer terms or wagering, consult the bonus guide and contact support if details are unclear.

For press enquiries, use [email protected]. General customer questions should be directed to [email protected] or the phone lines listed above.

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